SPECIALTY SERVICE OPERATIONS MANAGER – LANDSCAPE & SNOW PLOWING SOLUTIONS
Join one of the nation's rapidly expanding leaders in
Commercial Construction and Facility Management!
PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
WE OFFER an exceptional culture and positive work environment, competitive earnings, comprehensive benefits, personal recognition, individual development opportunities, and a clear path for career advancement!
Job Details
Full-Time
Shift: 8:30a – 5:00p, M-F
Work Location: Onsite – Medina, OH
Division: Facilities Management
Reports To: Director of Specialty Service Operations
Job Purpose
We're seeking an Operations Manager who will be responsible for leading a team that addresses and resolves commercial Landscape & Snow Plowing operations in a timely and cost-efficient manner for our clients.
Responsibilities
- Manages the operations team for Landscape & Snow Plowing Solutions to ensure high-quality service and meet company/client objectives.
- Achieves annual targets for sales growth, profitability, strategic objectives, and service KPIs.
- Oversees total revenues of $10M - $40M for Landscape & Snow Plowing work orders nationwide.
- Assesses customer needs, establishes workflow targets, and collaborates with teams to meet service-level KPIs.
- Leads the Landscape & Snow Plowing Solutions Team, manages work order assignments, and ensures customer needs are met.
- Identifies improvement opportunities for clients and shares relevant industry trends.
- Reviews and authorizes subcontractor bids for accuracy and appropriateness.
- Conducts on-site visits and face-to-face client meetings.
- Resolves Vendor Price Discrepancy Reports and obtains necessary authorizations.
Requirements
- At least seven years of previous experience resolving client Landscape & Snow Plowing problems within a commercial facilities / property management organization
- Highly knowledgeable in related general trades
- Strong computer skills utilizing CRM software, data entry documentation, scheduling, and reporting
- Experience analyzing large-scope problems, developing, and implementing solutions
- PMP, Six Sigma (or similar) – preferred
Do YOU have these qualities? Apply now to explore a fulfilling career with Pleasant Valley Corporation!