FACILITY COORDINATOR
Join one of the nation's rapidly expanding leaders in
Commercial Construction and Facility Management!
PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
WE OFFER an exceptional culture and positive work environment, competitive earnings, comprehensive benefits, personal recognition, individual development opportunities, and a clear path for career advancement!
Job Details
Full-Time
Available Shifts:
- 1st Shift, 8:30a – 5:00p, M-F
- 2nd Shift 11:30a-8:00p M-F
Work Location: Onsite – Naples, FL
Division: Facilities Management
Job Purpose
We're seeking multiple Facility Coordinators to help address and resolve nationwide facility-related maintenance issues by coordinating between clients and service vendors.
Responsibilities
- Respond promptly to client maintenance requests through PVC Connect software via email and phone.
- Create work orders, solicit bids/proposals, and assign service agreements to subcontractors and vendors.
- Use PVC Connect to identify, select, and schedule service providers; source new vendors when needed.
- Communicate work order details, review service quotes, and obtain approval for cost estimates; negotiate service rates.
- Maintain continuous communication with vendors, document project progress in PVC Connect and Customer Portal, and follow up to ensure customer satisfaction.
- Track the status of each work order, expedite and resolve outstanding services, and ensure timely and quality service delivery.
Requirements
- Strong multitasking abilities, including handling phone calls, typing, and computer work simultaneously.
- Minimum one year of experience resolving client issues in commercial facilities/property management, a fast-paced service business, or a customer call center.
- Successful track record in telephone-based customer service roles.
- Proficient computer skills, including CRM software use, data entry, documentation, scheduling, and reporting.
- Basic knowledge of construction and general trades is a plus.
Do YOU have these qualities? Apply now to explore a fulfilling career with Pleasant Valley Corporation!