Facility Coordinator
Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!
PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
WE OFFER:
- An exceptional culture and positive work environment
- Competitive earnings
- Comprehensive benefits
- Personal recognition
- Individual development opportunities
- A clear path for career advancement!
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Shift | Mon - Fri | 8:30a – 5:00p |
Work Location | Onsite - Medina, OH or Akron, OH |
Division | Facilities Management |
Team | Facilities Management |
Reports To | National Account Operations Manager |
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Job Purpose
A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.
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Responsibilities
- Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
- Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
- Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
- Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
- Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.
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Requirements
- One to three years of related experience and a high school diploma, GED, or college certificate required.
- At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
- Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
- Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
- Basic knowledge of construction and general trades is a plus.
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Do YOU have these qualities?
Apply now to explore a fulfilling career with Pleasant Valley Corporation!