Director / Sr. Manager, Specialty Service Operations

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

  • An exceptional culture and positive work environment
  • Competitive earnings
  • Comprehensive benefits
  • Personal recognition
  • Individual development opportunities
  • A clear path for career advancement!

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Shift

M-F | 8:30a – 5:00p

Work Location

Onsite – Independence, Ohio

Division

Facilities Management

Team

Specialty Service Operations

Reports To

President, Facilities Management

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Job Purpose

Oversee an Operations Team of department leaders and support personnel providing trade-specific services to clients nationwide; build customer relationships and manage expectations, working to achieve objectives, revenue, and budgetary targets.

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Responsibilities

  • Set Strategic Goals: Create and communicate budgeted goals and objectives to the Operations staff, aligning with the business mission, strategic direction, and annual budget.
  • Optimize Workflows: Direct and coordinate activities related to work order processes to ensure customer expectations are met effectively.
  • Monitor and Evaluate Performance: Track work order metrics and vendor performance, driving improvements or implementing corrective actions to meet budget and service objectives.
  • Plan and Manage Resources: Define operational and staffing requirements, implement resource allocation strategies, and lead ramp-ups to support changing business needs.
  • Enhance Customer Experience: Conduct regular performance reviews of service delivery, addressing issues to maintain or exceed customer service expectations.

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Requirements

  • Extensive Industry Experience: 10+ years of advanced expertise in Commercial Facility Management.
  • Educational Background: Bachelor’s Degree or equivalent combination of education and experience.
  • Proven Leadership: 7+ years of leadership experience in a similar operational environment.
  • Technical Expertise: Expert knowledge of specialty and general trades, including plumbing, HVAC, and janitorial operations.
  • Preferred Certifications: Project Management Professional (PMP) and Six Sigma (or similar) certifications are a plus.

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Do YOU have these qualities?

Apply now to explore a fulfilling career with Pleasant Valley Corporation!