Director / Sr. Manager, Specialty Service Operations
Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!
PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
WE OFFER:
- An exceptional culture and positive work environment
- Competitive earnings
- Comprehensive benefits
- Personal recognition
- Individual development opportunities
- A clear path for career advancement!
___________________________________________________________
Shift
| M-F | 8:30a – 5:00p |
Work Location | Onsite – Independence, Ohio |
Division | Facilities Management |
Team | Specialty Service Operations |
Reports To | President, Facilities Management |
___________________________________________________________
Job Purpose
Oversee an Operations Team of department leaders and support personnel providing trade-specific services to clients nationwide; build customer relationships and manage expectations, working to achieve objectives, revenue, and budgetary targets.
___________________________________________________________
Responsibilities
- Set Strategic Goals: Create and communicate budgeted goals and objectives to the Operations staff, aligning with the business mission, strategic direction, and annual budget.
- Optimize Workflows: Direct and coordinate activities related to work order processes to ensure customer expectations are met effectively.
- Monitor and Evaluate Performance: Track work order metrics and vendor performance, driving improvements or implementing corrective actions to meet budget and service objectives.
- Plan and Manage Resources: Define operational and staffing requirements, implement resource allocation strategies, and lead ramp-ups to support changing business needs.
- Enhance Customer Experience: Conduct regular performance reviews of service delivery, addressing issues to maintain or exceed customer service expectations.
___________________________________________________________
Requirements
- Extensive Industry Experience: 10+ years of advanced expertise in Commercial Facility Management.
- Educational Background: Bachelor’s Degree or equivalent combination of education and experience.
- Proven Leadership: 7+ years of leadership experience in a similar operational environment.
- Technical Expertise: Expert knowledge of specialty and general trades, including plumbing, HVAC, and janitorial operations.
- Preferred Certifications: Project Management Professional (PMP) and Six Sigma (or similar) certifications are a plus.
___________________________________________________________
Do YOU have these qualities?
Apply now to explore a fulfilling career with Pleasant Valley Corporation!