Service Manager - HVAC Solutions
Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!
PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
WE OFFER:
- An exceptional culture and positive work environment
- Competitive earnings
- Comprehensive benefits
- Personal recognition
- Individual development opportunities
- A clear path for career advancement!
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Shift | M-F | 8:30a – 5:00p |
Work Location | Onsite – Medina, Ohio |
Division | Facilities Management |
Team | HVAC Solutions |
Reports To | Specialty Services Operations Manager - HVAC Solutions |
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Job Purpose
The Service Manager – HVAC Solutions is responsible for leading a responsive service operations team focused on resolving clients’ HVAC system issues promptly and cost-effectively. This role oversees the end-to-end delivery of service solutions, ensures high-quality customer support, fosters strong relationships with clients and vendors, and drives operational efficiency in alignment with organizational goals.
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Responsibilities
- Team Leadership & Workflow Oversight: Directs the daily operations of a reactive HVAC service team, ensuring efficient task assignment and timely resolution of client issues in alignment with service-level KPIs.
- Financial & Operational Management: Manages HVAC service revenues ranging from $10M–$20M nationally, overseeing all related work orders and ensuring compliance with company and client objectives.
- Client & Vendor Relations: Builds and maintains strong relationships with clients and subcontractors, offering insights on HVAC system improvements and approving bids up to $100K without supervisor approval.
- Escalation & Work Order Prioritization: Leads the triage of escalations, new projects, and status updates; prioritizes work orders based on urgency, staffing, and historical context to meet client needs effectively.
- Training & Team Development: Conducts onboarding and continuous training for supervisory staff, facilitates regular team meetings, and drives team engagement through structured development and team-building initiatives.
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Requirements
- Experience in HVAC Service Management: Minimum of 7–10 years of experience resolving commercial HVAC issues, preferably within a facilities or property management environment.
- Technical Expertise: In-depth knowledge of commercial HVAC systems and general trades, with a strong ability to assess, troubleshoot, and guide resolution efforts.
- Educational Background: Bachelor’s degree in Business Administration preferred; additional relevant experience may substitute for formal education.
- Technology & Systems Proficiency: Proficient in CRM platforms and service management tools, with strong skills in data entry, scheduling, documentation, and reporting.
- Analytical & Project Leadership Skills: Proven ability to assess complex service challenges, develop actionable solutions, and implement improvements; PMP and Six Sigma certifications are preferred.
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Do YOU have these qualities?
Apply now to explore a fulfilling career with Pleasant Valley Corporation!